Service & Support from Concept to Market

EMS Technologies strives to provide the best service and support through all stages of the design and manufacturing process. In order to ensure that each one of our customers receives the highest quality from concept to market, EMS assigns a program manager to each project at the earliest stages of our relationship. Each program manager understands that both action and accountability are crucial during these stages of the manufacturing cycle. Therefore, weekly progress reports and updates as to quote preparation, material procurement, manufacturing progress, and final assembly are provided to our customers. Our program managers are fluent in both English and Mandarin, and we have extensive experience with such companies as Hewlett-Packard, Compaq, and Epson. We can arrange conference calls for early morning or evening depending upon your schedule. Our program managers will assist you in making crucial technical decisions which are the key factors that drive products and features through to completion. EMS’s program managers translate customer requirements into the product’s process flow and implement these ideas into all stages of development.

Understanding Your Goals

Once we understand our customer’s goals, the EMS program manager will prioritize and deliver on those features while working closely with key technical resources. Internally, this consists of meeting with our electrical and mechanical engineering staff, prototype and production testing personnel, and our documentation control. The two most important factors that drive our program management team are “communication” and “expectation”. You will see that our team’s focus on our mission from the earliest stages of our engagement is based upon this philosophy. We pride ourselves on our quick response time to our customer’s questions and requests because our response reflects our own personal work ethic and model for our entire organization. Our job does not stop once the production cycle is completed…. We will continue to offer our customers suggestions and ideas that improve your production cost or overall functionality and life cycle of the device.

End to End Approach

EMS tends to take an “end to end” approach when addressing new market opportunities because industry leaders choose partners who can offer full turnkey solutions at all levels of manufacturing.  Whether you are looking for a simple sub assembly or complex system integration, EMS will take the same principle approach to your design. Clients in competitive markets require a fast and flexible manufacturing partner, with this in mind, the EMS team’s expertise in program management lends itself as a necessary asset in overseas manufacturing.